The guys in the Indian call centre are very nice, the engineers are very nice too when they tip up. I got offered a refund which is nice, but as I am an internet hack this is not quite good enough.
Virgin Media often floats a hot air balloon over Oxford to advertise its services. But, apparently, there is a shortage of broadband here in West Oxford so it's all hot gas - and no gaiters.
So when it will be fixed? Oh there is maybe a shortage of components and of engineers, apparently. Which Virgin strenuously denies. Bugger the customers then.
Richard Branson could not be contacted at press time - so situation normal.