A study by a media research company, Essential Research, dispelled some widely held myths about smartphones and the mobile internet. The authors effectively accused the mobile industry of believing its own hype.
The study took place in the UK over the last six months of 2009 and a wide cross-section of adults were contacted. The overall conclusion is that ordinary people aren't rushing to acquire smartphones and surf the mobile internet.
Take these stats as an illustration of the problem. "[Taking] upwardly mobile web users and owners of smartphones, one third (31 percent) have never used their phone to connect to the web; a quarter (24 percent) use it less than once a week and eight percent tried it but don’t intend to do so again."
So despite the perception that the young and trendy are buying the likes of iPhones and Android handsets, even these people aren't truly hooked on the mobile internet.
Techeye thought the most telling revelation came when Essential Research tried giving smartphones to ordinary people. The handsets appeared to include two iPhones; an HTC Hero; a Blackberry Bold and a Nokia E71.
Only one person wanted to hang onto the handset after the trial and even he appeared to be a previous iPhone users.
The impression given was that the latest smartphones – with their complex UIs - are far too daunting for the average person. Another strong message which came out of the research is that handset vendors and mobile operators are striving too hard to 'own' the mobile internet.
One young lass, queried why her Nokia's browser came chokka-full of bookmarks for sites she'd never heard of and had no intention of ever visiting.
Essential Research's advice was that the industry shouldn't try to promote the mobile internet at all! Firstly, it is slower and unfriendly and secondly it costs money when people have already paid for their broadband.
The way forward, it seems is to promote services. Such as access to real-time travel updates or vouchers which saved money while people were out shopping.
As Alex Charlton, the lead author of the report, observed, "The Mobile Internet has bit of image problem."
1. The gentleman that chose to keep the iPhone had not previously used one. However, he is a Mac user and his son had one and so he had that level of social support that helped him adjust (incidentally, social structures create network effects that accelerate uptake within certain circles)
2. We are not saying that companies should not promote the mobile internet - we are instead saying that communications need to focus on promoting consumer benefits over the technology itself. The average person will think of web browsing and email when the internet is mentioned to them, but the mobile internet can offer so much more.
If a mobile internet service is able to differentiate itself from something that can be replicated better on a computer, and saves the user time, money or effort - then we feel that service should be championed. Real time travel updates and vouchers are just two potentially popular examples.
Best wishes,
Simon Kendrick, Essential Research
(posted using the facebook app on my iPhone)
As per the research - at the end of the day each field engineer felt they needed to receive their emails, get service orders and communicate more than they needed web surfing and music which the iPhone does so well. Needless to say I was surprised and much amused when everyone started changing phones.