Updates to this story
Play.com, one of the largest online retailers of consumer goods, has suffered a security breach.
In a warning to customers, Play.com has said that customer names and email addresses may have been compromised. Play.com is washing its hands of direct responsibility, claiming that a third party on its marketing communications team is at fault.
Play advises customers to do the usual - to remain vigilant online and keep personal information under lock and key. Which is easier to do when trusted services do not suffer security breaches.
It reminds its customers that it will not ask for passwords, bank account details or credit card numbers, and to forward suspicious activity to email@example.com.
Specific details of the breach have not yet been revealed but with a wide customer base it's serious enough to have Play worried.
Here's the memo:
Email Security Message
We are emailing all our customers to let you know that a company that handles part of our marketing communications has had a security breach. Unfortunately this has meant that some customer names and email addresses may have been compromised.
We take privacy and security very seriously and ensure all sensitive customer data is protected.
Please be assured this issue has occurred outside of Play.com and no other personal customer information has been involved.
Please be assured we have taken every step to ensure this doesn’t happen again and accept our apologies for any inconvenience this may have caused some of you.
Please do be vigilant with your email and personal information when using the internet.
At Play.com we will never ask you for information such as passwords, bank account details or credit card numbers. If you receive anything suspicious in your email, please do not click on any links and forward the email on to firstname.lastname@example.org for us to investigate.
Thank you for continuing to shop at Play.com and we look forward to serving you in the future.